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Earthquake Support

We're ready to help and are working as fast as we can to provide the support you need.

Our Claims Team will be in touch with you soon after your claim is lodged.

In the meantime, you can view your claim and communicate with your claim manager via Shannons Online Services.

Ways to stay updated

Ways we can help

Emergency support

We can assist with temporary accommodation and emergency repairs for affected home insurance customers.

Shannons in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.

View Locations

Customers in need of extra help and support

We’re here to help you access extra support and services when it matters most.

Learn more

Frequently Asked Questions

Protecting Yourself

Lodging a Claim

Home Claims

Managing Damage

Repairs

My Cover

Cash Settlement

Documents