We're on the ground and ready to help.
Please check this page regularly to find the latest locations and opening times to speak to us about your claim.
ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in early 2025. Bookings are recommended and can be made HERE.
ICA Community Forum
The Insurance Council of Australia (ICA) is hosting a community forum to support customers impacted by recent severe weather. Bookings are not required.
Mobile Disaster Response Hubs
Our team is on the ground and ready to support customers impacted by significant weather.
Please note locations and opening times are subject to change – please refer back to this page for current information.
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
Other Ways to Stay Updated
Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.