We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Our team is on the ground and ready to support customers impacted by significant weather.

Mobile Disaster Response Hubs

Bribie Island, QLD

Address

Bribie Island Recreational Hall
156a First Avenue
Bongaree QLD 4507

Times

Monday, 9 March 10.00am to 4.30pm

Tuesday, 10 to Friday 13 March 8.30am to 4.30pm

Saturday, 14 March 8.00am to 2.00pm

Esk, QLD

Address

Somerset Civic Centre
35 Esk Hampton Road
Esk QLD 4312

Times

Monday, 9 March 10.00am to 4.30pm
Tuesday, 10 to Friday 13 March 8.30am to 4.30pm
Saturday, 14 March 8.00am to 2.00pm

Natimuk, VIC

Address

62 Main Street
Natimuk VIC 3409

Times

Tuesday, 17 to Wednesday 18 March 10.00am to 5.00pm 

Harcourt, VIC

Address

Harcourt Reserve
Binghams Road
Harcourt VIC 3453

Times

Thursday, 19 to Friday 20 March 10.00am to 5.00pm
Saturday, 21 March 9.00am to 2.00pm

Euroa, VIC

Address

34-36 Railway Street
Euroa VIC 3666

Times

Wednesday, 25 March to Friday 27 March 10.00am to 5.00pm

Community Connect

Alexandra, VIC

Address

55 Grant Street
Alexandra VIC 3714

Times

Monday, 23 March 11.00am to 4.00pm
Tuesday, 24 March 9.00am to 5.00pm

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in January and February 2025. Bookings are recommended and can be made HERE.

Ingham, QLD

Address

Hinchinbrook Shire Hall
25 Lannercost St
Ingham QLD 4850

Times

Tuesday, 10 March 9.30am to 5.00pm

Bookings can be made HERE.

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other Ways to Stay Updated

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.

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