We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Mobile Disaster Response Hubs

Our team is on the ground and ready to help our customers impacted by ex-Tropical Cyclone Alfred and the North Queensland floods.

Cardwell

Address

Cardwell Library
4 Balliol Street
Cardwell QLD 4849

Times

Wednesday 9 July – 9am to 2pm

Hervey Bay

Address

The Clubhouse C/- Hervey Bay Golf Club
Corner Tooth St & Old Maryborough Road
Pialba QLD 4655

Times

Wednesday 9 July -11am to 4pm
Thursday 10 July - 9am to 4pm
Friday 11 July - 9am to 12pm

Townsville

Address

Townsville Golf Club
Lindsay St
Rosslea QLD 4812

Times

Thursday 10 July - 9am to 4pm
Friday 11 July - 9am to 2pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other Ways to Stay Updated

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.