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We're on the ground and ready to help

Please check this page during major weather events to find on the ground support.



Our team will be available in Queensland to assist customers impacted by recent weather that impacted during December 2023.

Mount Tamborine


Vonda Youngman Community Centre
2-4 Knoll Road,
Tamborine Mountain


Wednesday, 8 May
9.30am - 4.30pm

Upper Coomera


Upper Coomera Centre
Level 1, 90 Reserve Road
Upper Coomera


Thursday 9 - Friday 10 May
9.30am - 4.30pm

Please note these locations and opening times are subject to change – please refer to this page for current information.

Other Ways to Stay Updated

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team