We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Our team is on the ground and ready to support customers impacted by significant weather.

Mobile Disaster Response Hubs

Euroa, VIC

Address

34-36 Railway Street
Euroa VIC 3666

Times

Monday, 16 February to Thursday, 19
February 9.00am to 3.00pm

Community Recovery Centre

Alexandra, VIC

Address

Alexandra Shire Hall 
55 Grant Street
Alexandra VIC 3714

Times

Friday, 13 February 10.00am to 3.00pm

Saturday, 14 February 10.00am to 1.00pm

Monday, 16 February to Thursday, 19
February 10.00am to 3.00pm

Euroa, VIC

Address

34-36 Railway Street
Euroa VIC 3666

Times

Friday, 20 February 9.00am to 3.00pm

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in January and February 2025. Bookings are recommended and can be made HERE.

Harden, NSW

Address

Harden Country Club
East Street
Harden NSW 2587

Times

Tuesday, 17 February and Wednesday, 18 February 10.00am to 5.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other Ways to Stay Updated

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos via Shannons Online Services. If you need help getting registred please email our dedicated support team homeclaimsdigitalsupport@shannons.com.au.

Contact Us

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