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Make or track a claim
Starting the process is quick and simple.
We understand that claiming can be stressful. That’s why we keep you involved so you don’t need to worry.
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What claim do you want to make?
Select a claim type from the list below to start.
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Specialist vehicle
Like classic, imported and modified cars and bikes.
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It’s easy to claim with Shannons
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Unique vehicle specialists
We’re enthusiasts like you, so we know how much your vehicle means to you. Our friendly team are ready to answer all of your questions.
You’re in control
We’ll confirm details like excess, your repairer choice and timelines so you know exactly what to expect.
You make the decisions
We know how important your car is, so we’ll keep you in the loop as the repairs are made.
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Contact us
Still need help?
Our knowledgeable team is made up of car lovers just like you. We’re here to listen and help you get back on the road.
Call us
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Which repairer should I choose?
Compare repairers
With Shannons, you can either allow us to arrange the repair of your vehicle from one of our preferred repairers, or nominate your own repairer. Compare the differences below, and check if your preferred repairer is already in our network ‡.
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Leave everything with us
From beginning to end, Shannons handles it so you don’t have to.
Shannons Repairers
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You’ll get a trackable timeframe
We’ll keep you updated throughout the process via the Shannons App.
Shannons Repairers
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Choose a Shannons repairer that’s most convenient to you
We have a wide range of repairers. Choose one that works for you.
Shannons Repairers
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We’ll provide a lifetime guarantee on your vehicle’s repairs
Repairs are covered by a lifetime guarantee if authorised by Shannons.
Shannons Repairers
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You’ll be contacted to confirm your repairer
A Shannons specialist will confirm your choice of repairer with you.
Your own repairer
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You’ll manage the repair yourself
If they’re not in our network, you’ll need to organise and manage the process.
Your own repairer
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Contact the repairer directly for updates
Since we won’t be managing the repair, you won’t be able to track its progress in the Shannons App.
Your own repairer
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We’ll provide a lifetime guarantee on authorised repairs
But if we don’t authorise the repair (e.g, If you pay and make a claim later which we accept), we don't guarantee the repairs.
Your own repairer
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‡Geographic limits may apply.
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Your claim at your fingertips
Shannons App
The Shannons App is a fast and convenient way to lodge, track and manage your claims - plus a whole lot more.
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Download App on App Store
Download App on Google Play
Get notified on your claim’s progress
We’ll send you a push notification when there’s progress on your claim.
A home for your claims
Lodge, track and manage your insurance claims all in one place.
Chat with Shannons
Connect with a Shannons support specialist about your claim.
Plus more!
There’s a whole lot more to the Shannons App than just claims.
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The Shannons App is an application designed for compatible iPhone® and Android™ devices. It provides access to products and services offered by AAI Limited or third-party providers. Full terms and conditions are available here.
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Got questions? We have answers.
FAQs
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For full details including terms, conditions and exclusions, refer to the Product Disclosure Statement (PDS).