Make a claim
Need to make a claim? It’s ok, that’s why you have insurance. Lodging or tracking a claim is quick and easy.
Select the Product
the claim relates to
Make a claim
Choose how you would like to make a claim
Online
It’s quick, simple and convenient. You can lodge your claim online, 24 hours, 7 days a week.
- Instant email confirmation and claim number
- Book your vehicle’s repair (if applicable)
- Book a hire car (if eligible)
- Pay your claim excess (if applicable)
Don’t worry if you don’t have all the information right now, we will reach out for any additional information including photos and documents if we need them.
Call us
You can call Shannons 24 hours a day, 7 days a week and speak with our passionate team.
13 46 46
A repair process that suits you
Shannons gives you the option to choose your own repairer or it can manage the repair process for you.
If you want to choose your own repairer, please contact us using webchat (available via Claim Online) or call 13 46 46 to talk to a claims specialist.
Or let Shannons take care of the process for you and arrange a suitable repairer from the list of Preferred Repairers. To book your repair, lodge an online claim to get started.
Track your claim
You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre Monday to Friday 8am – 7pm AEST/AEDT and Saturday and Sunday 8am – 5pm AEST/AEDT by calling 13 46 46.
Assessment
We’ll check out your car to assess the damage.
Repair, replace or payout
All sorted, you're back on track
Make a claim
Choose how you would like to make a claim
Online
It’s quick, simple and convenient. You can lodge your claim online, 24 hours, 7 days a week.
- Instant email confirmation and claim number
- Book your vehicle’s repair (if applicable)
- Book a hire car (if eligible)
- Pay your claim excess (if applicable)
Don’t worry if you don’t have all the information right now, we will reach out for any additional information including photos and documents if we need them.
Call us
You can call Shannons 24 hours a day, 7 days a week and speak with our passionate team.
13 46 46
A repair process that suits you
Shannons gives you the option to choose your own repairer or it can manage the repair process for you.
If you want to choose your own repairer, please contact us using webchat (available via Claim Online) or call 13 46 46 to talk to a claims specialist.
Or let Shannons take care of the process for you and arrange a suitable repairer from the list of Preferred Repairers. To book your repair, lodge an online claim to get started.
Track your claim
You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre Monday to Friday 8am – 7pm AEST/AEDT and Saturday and Sunday 8am – 5pm AEST/AEDT by calling 13 46 46.
Assessment
We’ll check out your bike to assess the damage.
Repair, replace or payout
All sorted, you're back on track
Make a claim
Choose how you would like to make a claim
Online
Shannons Claim online is an easy way to make a claim at your own time and pace.
- Simple six easy steps
- Upload photos relating to the claim
- Instant claim number
Once your online claim is lodged we will contact you within 2 business days to advise you what happens next.
Call us
You can call Shannons 24 hours a day, 7 days a week and speak with our passionate team.
13 46 46
Track your claim
You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre Monday to Friday 8am – 7pm AEST/AEDT and Saturday and Sunday 8am – 5pm AEST/AEDT by calling 13 46 46.
Assessment
If we need to, we'll check out your home or contents to assess the damage.
Repair, replace or payout
All sorted, you're back on track