Make or Track
a Claim
Need to make a claim?
It’s ok, that’s why you have insurance. Lodging or tracking a claim is quick
and easy.
Select the Product
the claim relates toMake a claim
Choose how you would like to make a claim
You can call Shannons 24 hours a day, 7 days a week and speak with our passionate team.


Shannons Claim online is an easy way to make a claim at your own time and pace.
- Simple six easy steps
- Upload photos relating to the claim
- Instant claim number
Once your online claim is lodged we will contact you within 2 business days to advise you what happens next.

One App, Many Benefits
Download the Suncorp App now to make claims easy, get property smart and more.
Find out more
Track your Claim
You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre Monday to Friday 8am – 7pm AEST/AEDT and Saturday and Sunday 8am – 5pm AEST/AEDT by calling 13 46 46.
You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre anytime by calling 13 46 46. If we need to confirm anything, we'll call you.