If you have had Shannons Roadside Assist as a selected optional cover on your current Shannons Motor Insurance policy for 24 hours or more:

Call Shannons Roadside Assist on 1800 325 104

Have your vehicle's registration number and your best contact phone number handy.

We'll also ask you where your vehicle is and what's happened to it.

Call 1800 325 104

Safety first

If your vehicle has broken down in a hazardous location, please tell us when you call us, and ensure you aren't exposed to danger.

Stay with your vehicle

Once you've called us, it's vital that you remain with your vehicle. If our provider arrives at the scene of the breakdown and your vehicle is unattended, we will be unable to carry out any work and payment may be required for any subsequent callouts for the same incident. If you have to leave your vehicle for safety reasons, please tell us when you call.

Frequently asked questions

  •   Can I get assistance if I break down in another state?

    Yes, we provide Australia-wide roadside assistance covering every state and territory in Australia. For full coverage details, please review the Terms and Conditions.

  •   Who handles the call out?

    Shannons has partnered with Digicall, the highly experienced Australian roadside assistance network of qualified mobile mechanics.

  •   How soon can I use Shannons Roadside Assist?

    You will be able to use Shannons Roadside Assist for breakdowns that occur from 24 hours after you purchase it.

For general Roadside Assist enquiries please call 13 46 46

Terms and Conditions

Please read the Shannons Roadside Assist Terms and Conditions for the terms, including the coverage, limitations and exclusions that apply to this optional cover. Shannons Roadside Assist is an optional cover only available in conjunction with Shannons Motor Insurance. For full details about what is and isn't covered under your Shannons Motor Insurance, check the Product Disclosure Statement.

Shannons Roadside Assist Live Tracking

Now available for our Shannons customers in all metropolitan cities