Missed Instalments
Overview
Pay a missed instalment
You can easily resolve payment issues for Insurance online using My Account by making a manual payment or in the Shannons App.
1 Log in
Select ‘Pay Now’ on the reminder banner, either within My Account or in the Shannons App.
2 Make a payment
Fill out your payment details in the pop-up window.
Will my policy be cancelled?
If a monthly instalment is overdue, we will let you know and we can cancel your policy:
- by giving you at least 14 days advance notice; or
- without advance notice, once the instalment is one month late.
We'll notify you of an overdue payment.
There won’t be a ‘Pay Now’ button available in the banner when you log in if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.
You also won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.
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