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Hail Support

Make a claim
/content/shannons/claims

We're ready to help and are working as fast as we can to provide the support you need.

Our Claims Team will be in touch with you soon after your claim is lodged.

In the meantime, you can view your claim and communicate with your claim manager via Shannons Online Services.

Ways to stay updated

checklist
Track My Claim
https://online.shannons.com.au/usermgmt/public/shannons/login.jsp?bmctx=DC5A8BBC9F6DA4828307494D91268F1B1ADE1C2EBB5E7243AE85D1EF68B1414A&contextType=external&username=string&contextValue=%2Foam&password=sercure_string&challenge_url=https%3A%2F%2Fonline.shannons.com.au%2Fusermgmt%2Fpublic%2Fshannons%2Flogin.jsp&request_id=-3950385203538055239&authn_try_count=0&locale=en_GB&resource_url=https%253A%252F%252Fonline.shannons.com.au%252Fapi%252Fopenid%252Fv2%252Fauthorize%253Fclient_id%253Dc3c841e9-1626-442a-a4a8-693f9eeb3a3d%2526response_type%253Dtoken%2526scope%253Dopenid%252BOneSuncorp.ACCESS%2526redirect_uri%253Dhttps%25253A%25252F%25252Fonline.shannons.com.au%25252Fonesuncorp%25252F%25253F%2526state%253D022e9c34-756c-4a28-93c1-27bd78d5550d%2526prompt%253Dignore"
computer
Login to my account
https://online.shannons.com.au/usermgmt/public/shannons/login.jsp?bmctx=DC5A8BBC9F6DA4828307494D91268F1B1ADE1C2EBB5E7243AE85D1EF68B1414A&contextType=external&username=string&contextValue=%2Foam&password=sercure_string&challenge_url=https%3A%2F%2Fonline.shannons.com.au%2Fusermgmt%2Fpublic%2Fshannons%2Flogin.jsp&request_id=1296706343471074536&authn_try_count=0&locale=en_GB&resource_url=https%253A%252F%252Fonline.shannons.com.au%252Fapi%252Fopenid%252Fv2%252Fauthorize%253Fclient_id%253Dc3c841e9-1626-442a-a4a8-693f9eeb3a3d%2526response_type%253Dtoken%2526scope%253Dopenid%252BOneSuncorp.ACCESS%2526redirect_uri%253Dhttps%25253A%25252F%25252Fonline.shannons.com.au%25252Fonesuncorp%25252F%25253F%2526state%253Dae3a2106-2eea-4b67-b129-afdaa6466664%2526prompt%253Dignorehttps://online.shannons.com.au/usermgmt/public/shannons/login.jsp?bmctx=DC5A8BBC9F6DA4828307494D91268F1B1ADE1C2EBB5E7243AE85D1EF68B1414A&contextType=external&username=string&contextValue=%2Foam&password=sercure_string&challenge_url=https%3A%2F%2Fonline.shannons.com.au%2Fusermgmt%2Fpublic%2Fshannons%2Flogin.jsp&request_id=1296706343471074536&authn_try_count=0&locale=en_GB&resource_url=https%253A%252F%252Fonline.shannons.com.au%252Fapi%252Fopenid%252Fv2%252Fauthorize%253Fclient_id%253Dc3c841e9-1626-442a-a4a8-693f9eeb3a3d%2526response_type%253Dtoken%2526scope%253Dopenid%252BOneSuncorp.ACCESS%2526redirect_uri%253Dhttps%25253A%25252F%25252Fonline.shannons.com.au%25252Fonesuncorp%25252F%25253F%2526state%253Dae3a2106-2eea-4b67-b129-afdaa6466664%2526prompt%253Dignore"
phone
Contact us
/content/shannons/contact-us

Ways we can help

Emergency support

We can assist with temporary accommodation and emergency repairs for affected home insurance customers.

Shannons in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.
View locations
/content/shannons/customer-support-locations
Customers in need of extra help and support
We’re here to help you access extra support and services when it matters most.
Learn more
/content/shannons/customers-in-need-of-extra-help-and-support

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
money

Cash Settlement

https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/cash-settlements-brochure.pdf
handshake

Claims Process

https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/claims-process-brochure.pdf
homeLarge

Maintaining Your Home

https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/maintaining-your-home-brochure.pdf
repairing
Repairing & Rebuilding Your Home
https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/scope-of-work-brochure.pdf
home
Temporary Accommodation
https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/temporary-accommodation-brochure.pdf
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Third Parties Offering Claims Services
https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/third-party-claims-representative-brochure.pdf
homeDamage

Who is going to repair my home?

https://www.suncorp.com.au/content/dam/suncorp/corporate/documents/insurance/sms/trades-checklist.pdf

Frequently Asked Questions

faq

Protecting Yourself

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faq
suncorp:shannons/products/general/disaster-hub/hail/protecting-yourself

Lodging a Claim

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faq
suncorp:shannons/products/general/disaster-hub/hail/lodging-a-claim

Home Claims

Managing Damage
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faq
suncorp:shannons/products/general/disaster-hub/hail/home-claims/managing-damage
Repairs
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true
faq
suncorp:shannons/products/general/disaster-hub/hail/home-claims/repairs
My Cover
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faq
suncorp:shannons/products/general/disaster-hub/hail/home-claims/my-cover
Cash Settlement
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faq
suncorp:shannons/products/general/disaster-hub/hail/home-claims/cash-settlement
Documents
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true
faq
suncorp:shannons/products/general/disaster-hub/hail/home-claims/documents

Motor Claims

Managing My Claim
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true
faq
suncorp:shannons/products/general/disaster-hub/hail/motor-claims/managing-my-claim
Assessment
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true
faq
suncorp:shannons/products/general/disaster-hub/hail/motor-claims/assessment
Repairs
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true
faq
suncorp:shannons/products/general/disaster-hub/hail/motor-claims/repairs

Community support services

Emergency response services

For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.