Shannons Car Insurance
Close
  • Insurance
    • Car
    • Bike
    • Home
    • CTP
    • Roadside
    • More
    • Online Services
      • Make a Claim
      • Track my Claim
      • Manage my Policy
      • Make a Payment
      • Find my Policy Number
      • View Policy Documents
      • Request Roadside Assist
      • Customer Care
    • Login
  • Online Services
    • Login
    • Make a Claim
    • Track my Claim
    • Manage my Policy
    • Make a Payment
    • Find my Policy Number
    • View policy Documents
    • Request Roadside Assist
    • Customer Care
  • Auctions
    • Current Auction
    • Upcoming Auctions
    • Past Auctions
    • Park and Sell
    • About Auctions
    • How to Bid
    • Submit your Vehicle
    • eNews Signup
    • Auction Search
    • Live Auction Conditions
    • Online Auction Conditions
    • More
  • Club
    • Home
    • Vehicles
    • Enthusiasts
    • News
    • Videos
    • Events
    • Forum
    • Directory
    • Clubs
    • Win
    • Club Login
    • Join the Club
    • More
  • Shannons
    • About Us
    • Contact Us
    • Shannons Offices
    • Privacy Policy
  • Weekdays: 8am - 7pm AEDT
  • Saturday: 9am - 5pm AEDT
  • Sunday: 9am - 5pm AEDT
Shannons Car Insurance Shannons Car Insurance
Request a Quote
Call 13 46 46
Open today: 9am - 5pm AEDT
Request a Quote
Call 13 46 46

Shannons Complaint Handling

If you have a complaint about a Shannons branded product, about how we collect, use or disclose your personal information or about a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.

Step 1. Let us know

If you would like to make a complaint, please let us know by contacting the relevant department as they may be able to resolve the complaint for you. If not, the staff member will refer you to a Manager or their delegate and they will attempt to resolve the complaint. A response is usually provided to you within 5 business days. You can contact us by using the Complaints Contacts listed below.

Step 2. Review by our Internal Dispute Resolution (IDR) Team

If you are not satisfied with the outcome of the business review you can request the complaint be referred to the IDR Team for review or you can contact them directly. Should additional information be required from you, we will contact you to discuss. The IDR team will usually contact you with a decision within 25 business days of receiving your complaint. You can contact the IDR Team by using the relevant contact in the Complaints Contact Information table below.

Step 3. Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access an External Dispute Resolution service. Depending on the nature of your complaint, the following External Dispute Resolution services are available:

Office of the Australian Information Commissioner (OAIC)
Privacy complaints must be made in writing

Phone: 1300 363 992

Mail: Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001

Web: www.oaic.gov.au

Australian Financial Complaints Authority (AFCA)
AFCA provides fair and independent financial services complaint resolution that is free for consumers. AFCA has authority to review certain complaints. Contact them to confirm if they can assist you.

Phone: 1800 931 678 (free call)

Email: info@afca.org.au

Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001

Web: www.afca.org.au

Compulsory Third Party (CTP)
New South Wales
State Insurance Regulatory Authority (SIRA)

Complaints in relation to an insurers product, services, staff:

Phone: 1300 656 919

Email: ctpassist@sira.nsw.gov.au

Mail: State Insurance Regulatory Authority,
Level 6, McKell Building
2-24 Rawson Place Sydney NSW 2000
or DX 1517 Sydney

Disputes if you disagree with and insurer's decision about your claim:

Web: www.sira.nsw.gov.au

Phone: 1800 34 77 88

Email: drsenquiries@sira.nsw.gov.au

Mail: Level 19, 1 Oxford St, Sydney; DX10 Sydney

Complaints Contact Information

Business Name/
Brand Name
Products/Division Complaints IDR (Internal Dispute Resolution)
Shannons & Shannons Auctions Home
Motor Car Insurance
Bike Insurance
NSW CTP Insurance
Ph: 13 46 46
Email: enquiries@shannons.com.au Postal: write to your local Shannons branch
Ph: 1300 240 664
Email: idr@shannons.com.au Postal: PO Box 14180 Melbourne City Mail Centre Victoria 8001
  • Shannons
    • Home
    • About Us
    • Contact Us
    • Shannons Offices
    • Careers at Shannons
    • Privacy Policy
    • Cookie & Data Policy
    • Terms and Conditions
    • Sitemap
    Customer Care
  • Insurance
    • Car Insurance
    • Bike Insurance
    • Home Insurance
    • NSW CTP Insurance
    • Roadside Assist
    • Online Services Login
    • Make a Claim
    • Track my Claim
    • Manage my Policy
    • Make a Payment
    • Find my Policy Number
    • View Policy Documents
    • Request Roadside Assist
  • Auctions
    • Current Auction
    • Upcoming Auctions
    • Past Auctions
    • Park and Sell
    • About Auctions
    • How to Bid
    • Submit your Vehicle
    • Enews
  • Shannons Club
    • Home
    • Vehicles
    • Enthusiasts
    • News
    • Directory
    • Videos
    • Events
    • Forum
    • Directory
    • Car Clubs
    • Win
    • Club Login
    • Join the Club
  • Follow Us
  • Get the Suncorp App

Multi policy discount - if you have a motor insurance policy with us and insure your home with us, you will be eligible for a multi policy discount of up to 10% which will be applied to your home policy. Multi vehicle discount - if you insure more than one vehicle on your policy, you'll receive a multi vehicle discount. Discount dependant on number of vehicles, View Details. Shannons Insurance, specialist in providing Car Insurance, Motorcycle Insurance, and Home Insurance products for motoring enthusiasts who drive imported, modified, classic, veteran or vintage cars. Shannons Pty Limited ABN 91 099 692 636 is an authorised representative of AAI Limited ABN 48 005 297 807, the issuer of motor and home and contents insurance. Consider the relevant Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. Compulsory Third Party (CTP) Personal Injury Insurance is issued by AAI Limited ABN 48 005 297 807 trading as GIO (GIO). Shannons Pty Limited ABN 91 099 692 636 (Shannons) acts as an agent and authorised representative of GIO. Various products and services are provided by different entities of the Suncorp group. The different entities of the Suncorp group are not responsible for, or liable in respect of, products or services provided by other entities of the Suncorp group.

To improve your website experience based on your online activity we use cookies and other related technologies.

See our Cookie & Data Policy for more details.