">
1

Select the Product

the claim relates to
2

Make a claim

Choose how you would like to make a claim
CAll US

You can call Shannons 24 hours a day, 7 days a week and speak with our passionate team.

13 46 46
Claims
Online Online

Shannons Claim online is an easy way to make a claim at your own time and pace.

  • Simple six easy steps
  • Upload photos relating to the claim
  • Instant claim number

Once your online claim is lodged we will contact you within 2 business days to advise you what happens next.

A repair process that suits you
A repair process that
suits you

Shannons gives you the option to choose your own repairer or it can manage the repair process for you.

If you want to choose your own repairer, please contact us using webchat (available via Claim Online) or call 13 46 46 to talk to a claims specialist.

Or let Shannons take care of the process for you and arrange a suitable repairer from the list of Preferred Repairers. To book your repair, lodge an online claim to get started.

3

Track your Claim

You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre Monday to Friday 8am – 7pm AEST/AEDT and Saturday and Sunday 8am – 5pm AEST/AEDT by calling 13 46 46.

You can track the progress of your claim online using Shannons Online Services or you can speak to someone in our claim centre anytime by calling 13 46 46. If we need to confirm anything, we'll call you.

Shannons Online Services allows you to view and manage your claim online

  • Follow your claims progress Follow your claims progress
  • vehicle's assessment booking time Book & change your vehicle's assessment booking time
  • View details of your authorised repairer View details of your authorised repairer
  • Pay your claim excess Pay your claim excess
  • Upload and download documents Upload and download documents
  • View and manage a hire car booking (if eligible) View and manage a hire car booking (if eligible)
4

Assessment

We’ll check out your car to assess the damage. We’ll check out your bike to assess the damage. If we need to, we'll check out your home or contents to assess the damage.
5

Repair, replace or payout

All sorted, you're back on track