If you can’t find what you need below, please call us on 13 46 46
If you experience a problem, aren’t satisfied with our products or services or a decision we’ve made, let us know so that we can help.
Contact us:
By phone: 13 46 46
By email: Email form
Complaints can usually be resolved on the spot or within 5 working days.
Internal Dispute Resolution Team
If we can’t resolve your complaint, or if you’d rather not contact the person who helped you originally, our Internal Dispute Resolution team is here to assist:
By email: idr@shannons.com.au
In writing:
Shannons Internal Dispute Resolution
PO Box 14180
Melbourne City Mail Centre VIC 8001
By phone: 1300 240 664
The Internal Dispute Resolution team will contact you if they require additional information or have reached a decision.
You’ll be informed of the progress and the timeframe for responding to your complaint.
Seek review by an external service
We aim to handle your complaint fairly and quickly. If you’re still unhappy, you may be able to access the services of the Australian Financial Complaints Authority (AFCA). They offer free, independent help to resolve financial services complaints.
AFCA has authority to hear certain complaints. Contact AFCA to confirm if they can assist you.
You can contact AFCA:
By phone: 1800 931 678
By email: info@afca.org.au
In writing: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
By visiting: www.afca.org.au
Do you need extra help to make a complaint?
We want to make it easy for you to make a complaint. Some people find written information hard to read or understand. That’s why we’ve created an Easy English Complaints Guide. It explains how to make a complaint and what will happen next.
If you require further assistance with making a complaint or understanding our complaints process, please visit our Customers in need of extra support page for more information.
Further information
For more information on complaints management, see our Suncorp Group Complaints Management Policy.
Shannons Pty Limited ABN 91 692 636 is an authorised representative of AAI Limited ABN 48 005 297 807, the product issuer. AAI Limited is a signatory to the General Insurance Code of Practice. The Code Governance Committee is an independent body which monitors and enforces the Code and has powers to impose sanctions on Code Subscribers for non-compliance.
If you have found a potential security vulnerability that may impact the confidentiality, integrity or availability of Suncorp's information, systems, or services, please visit our Suncorp Vulnerability Disclosure Program page.
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{})\"]},\"properties\":{\"aueComponentId\":\"drop-down\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/drop_down\"},\"enum\":[\"Claims\",\"Motor Insurance\",\"Home Insurance\",\"Roadside Assistance\",\"NSW CTP Green Slip Insurance\",\"Digital Services\",\"Shannons Events\",\"Marketing\"],\":type\":\"core\/fd\/components\/form\/dropdown\/v1\/dropdown\"},\"text_input\":{\"id\":\"textinput-e2937a7217\",\"fieldType\":\"text-input\",\"name\":\"firstName\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your first name\"},\"label\":{\"value\":\"First name*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"name\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_1314887894\":{\"id\":\"textinput-5dc9bfe5a9\",\"fieldType\":\"text-input\",\"name\":\"lastName\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your last name\"},\"label\":{\"value\":\"Last name*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"name\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_1314887894\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_1922455544\":{\"id\":\"textinput-4fa8b663ad\",\"fieldType\":\"text-input\",\"name\":\"email\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your email address\"},\"label\":{\"value\":\"Email*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"email\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_1922455544\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_684687768\":{\"id\":\"textinput-4263868f49\",\"fieldType\":\"text-input\",\"name\":\"phone\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your best contact number\"},\"label\":{\"value\":\"Contact number*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"phoneno\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_684687768\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"plain_text\":{\"id\":\"text-f0e7ccdfed\",\"fieldType\":\"plain-text\",\"name\":\"detailsMessage\",\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"plain-text\",\"richtext\":\"\\u003Cp data-pm-slice=\\\"0 0 []\\\"\\u003E\\u003Cspan style=\\\"color: rgb(83, 83, 83);\\\"\\u003E\\u003Cspan style=\\\"color: rgb(83, 83, 83); font-family: adobe-clean, \\u0026quot;Source Sans Pro\\u0026quot;, -apple-system, BlinkMacSystemFont, \\u0026quot;Segoe UI\\u0026quot;, Roboto, Ubuntu, \\u0026quot;Trebuchet MS\\u0026quot;, \\u0026quot;Lucida Grande\\u0026quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\\\"\\u003ETo have your information reviewed by a consultant, please fill out the following questions to the best of your ability. Providing more information will help us to assist with your enquiry as quickly as possible.\\u003C\/span\\u003E\\u003C\/span\\u003E\\u003C\/p\\u003E\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/plain_text\"},\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"},\"drop_down_470935499\":{\"id\":\"dropdown-510ba6fee8\",\"fieldType\":\"drop-down\",\"name\":\"existingCustomer\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please tell us if you are an existing customer\"},\"enforceEnum\":true,\"enumNames\":[\"Yes\",\"No\"],\"label\":{\"value\":\"Are you an existing Shannons customer?*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"],\"change\":[\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027))))), dispatchEvent(dateOfbirth, \\u0027custom:setProperty\\u0027, {visible : true()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027))))), dispatchEvent(policyNumber, \\u0027custom:setProperty\\u0027, {visible : true()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027))))), dispatchEvent(policy_number_examples, \\u0027custom:setProperty\\u0027, {visible : true()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027))))), dispatchEvent(address, \\u0027custom:setProperty\\u0027, {visible : true()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027))))), dispatchEvent(state, \\u0027custom:setProperty\\u0027, {visible : true()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(!(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027)))))), dispatchEvent(dateOfbirth, \\u0027custom:setProperty\\u0027, {visible : false()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(!(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027)))))), dispatchEvent(policyNumber, \\u0027custom:setProperty\\u0027, {visible : false()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(!(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027)))))), dispatchEvent(policy_number_examples, \\u0027custom:setProperty\\u0027, {visible : false()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(!(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027)))))), dispatchEvent(address, \\u0027custom:setProperty\\u0027, {visible : false()}), {}), {})\",\"if(contains($event.payload.changes[].propertyName, \\u0027value\\u0027), if(!(($field.$value == \\u0027true\\u0027 \\u0026\\u0026 (productInterest.$value == \\u0027Motor Insurance\\u0027 || (productInterest.$value == \\u0027Roadside Assistance\\u0027 || (productInterest.$value == \\u0027Home Insurance\\u0027 || ((productInterest.$value == \\u0027Digital Services\\u0027 || productInterest.$value == \\u0027Shannons Events\\u0027) || productInterest.$value == \\u0027Marketing\\u0027)))))), dispatchEvent(state, \\u0027custom:setProperty\\u0027, {visible : false()}), {}), {})\"]},\"properties\":{\"aueComponentId\":\"drop-down\",\"colspan\":\"6\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/drop_down_470935499\"},\"enum\":[\"true\",\"false\"],\":type\":\"core\/fd\/components\/form\/dropdown\/v1\/dropdown\"},\"date_input\":{\"id\":\"datepicker-cdb5d47666\",\"fieldType\":\"date-input\",\"name\":\"dateOfbirth\",\"visible\":true,\"type\":\"string\",\"enabled\":true,\"label\":{\"value\":\"Date of Birth*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"colspan\":\"6\",\"aueComponentId\":\"date-input\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/date_input\"},\"format\":\"date\",\":type\":\"core\/fd\/components\/form\/datepicker\/v1\/datepicker\"},\"text_input_684687768_595204014\":{\"id\":\"textinput-11501fc5dc\",\"fieldType\":\"text-input\",\"name\":\"policyNumber\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your best contact number\"},\"label\":{\"value\":\"Policy number*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"colspan\":\"6\",\"aueComponentId\":\"text-input\",\"customFieldType\":\"policyNumber\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_684687768_595204014\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_196506813\":{\"id\":\"textinput-faf200aa55\",\"fieldType\":\"text-input\",\"name\":\"vehicleReg\",\"type\":\"string\",\"label\":{\"value\":\"Vehicle registration\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"colspan\":\"6\",\"customFieldType\":\"vehicleRego\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_196506813\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"plain_text_857280592_1516405684\":{\"id\":\"text-9ff1540c2f\",\"fieldType\":\"plain-text\",\"name\":\"policy_number_examples\",\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"colspan\":\"12\",\"aueComponentId\":\"plain-text\",\"richtext\":\"\\u003Cp data-pm-slice=\\\"0 0 []\\\"\\u003EPolicy number examples \\u003Ca href=\\\"\/content\/dam\/aeminsuranceeds\/tooltips-api\/shannons\/forms\/general\/policy-number?trigger=infoButton\\\" title=\\\"\\\"\\u003EMore info about Policy number examples\\u003C\/a\\u003E\\u003C\/p\\u003E\",\"colorScheme\":\"shaded\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/plain_text_857280592_1516405684\"},\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"},\"text_input_2090044500\":{\"id\":\"textinput-e2a889ffc3\",\"fieldType\":\"text-input\",\"name\":\"address\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please enter your first name\"},\"label\":{\"value\":\"Address*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"address\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_2090044500\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"drop_down_1056991713\":{\"id\":\"dropdown-50c6d054de\",\"fieldType\":\"drop-down\",\"name\":\"state\",\"type\":\"string\",\"required\":true,\"enforceEnum\":true,\"enumNames\":[\"ACT\",\"NSW\",\"NT\",\"QLD\",\"SA\",\"TAS\",\"VIC\",\"WA\"],\"label\":{\"value\":\"State*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"drop-down\",\"colspan\":\"6\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/drop_down_1056991713\"},\"enum\":[\"ACT\",\"NSW\",\"NT\",\"QLD\",\"SA\",\"TAS\",\"VIC\",\"WA\"],\":type\":\"core\/fd\/components\/form\/dropdown\/v1\/dropdown\"},\"plain_text_857280592_1675363798\":{\"id\":\"text-d84e2ed6bf\",\"fieldType\":\"plain-text\",\"name\":\"event_details\",\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"colspan\":\"12\",\"aueComponentId\":\"plain-text\",\"richtext\":\"\\u003Cp\\u003E\\u003Cspan style=\\\"color: rgb(83, 83, 83);\\\"\\u003E\\u003Cspan style=\\\"color: rgb(83, 83, 83); font-family: Swiss721BT, sans-serif, Arial, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\\\"\\u003EPlease include Event Details eg. Location and date.\\u003C\/span\\u003E\\u003C\/span\\u003E\\u003C\/p\\u003E\",\"colorScheme\":\"shaded\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/plain_text_857280592_1675363798\"},\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"},\"text_input_983568791\":{\"id\":\"textinput-7f09792e04\",\"fieldType\":\"multiline-input\",\"name\":\"message\",\"type\":\"string\",\"required\":true,\"constraintMessages\":{\"required\":\"Please tell us more about your enquiry\"},\"label\":{\"value\":\"Message*\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"customFieldType\":\"multiLine\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/text_input_983568791\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"form_submit_button\":{\"id\":\"submit-be8a9ce453\",\"fieldType\":\"button\",\"name\":\"submit\",\"type\":\"string\",\"buttonType\":\"submit\",\"properties\":{\"aueComponentId\":\"form-submit-button\",\"colspan\":\"2\",\"fd:dor\":{\"dorExclusion\":false},\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/form_submit_button\",\"fd:buttonType\":\"submit\"},\"label\":{\"value\":\"Submit\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\":type\":\"core\/fd\/components\/form\/actions\/submit\/v1\/submit\"},\"plain_text_857280592\":{\"id\":\"text-b0c6a39108\",\"fieldType\":\"plain-text\",\"name\":\"claims_text\",\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"plain-text\",\"richtext\":\"\\u003Cp\\u003E\\u003Cstrong\\u003EEmail\\u003C\/strong\\u003E - \\u003Ca href=\\\"mailto:myclaim@shannons.com.au\\\" data-prosemirror-content-type=\\\"mark\\\" data-prosemirror-mark-name=\\\"link\\\"\\u003Emyclaim@shannons.com.au\\u003C\/a\\u003E\\u003C\/p\\u003E\\u003Cp data-local-id=\\\"5e7e209d7295\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EPlease include details in email below \\u0026amp; Shannons will contact you;\\u003C\/p\\u003E\\u003Cul class=\\\"ak-ul\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"bulletList\\\" data-prosemirror-node-block=\\\"true\\\"\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EFull name\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EClaim Number (please also include claim number in email subject line eg. M123456789)\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EPhone number\\u003C\/li\\u003E\\u003C\/ul\\u003E\\u003Cp data-local-id=\\\"4eb5a210aa77\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EIf you are an existing Shannons customer, please include the following;\\u003C\/p\\u003E\\u003Cul class=\\\"ak-ul\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"bulletList\\\" data-prosemirror-node-block=\\\"true\\\"\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EDate of Birth\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EAddress\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EDetails regarding complaint\\u003C\/li\\u003E\\u003C\/ul\\u003E\\u003Cp data-local-id=\\\"ac67dd3d5555\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EPolicy holder\\u003Cbr\\u003EIf you\\u0027re not the Shannons policy holder, please put the name of the Shannons policy holder involved in this complaint.\\u003C\/p\\u003E\\u003Cp data-local-id=\\\"fbe244b0815b\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EIf you do not have the claim number, please email \\u003Ca href=\\\"mailto:claims@suncorp.com.au\\\" data-prosemirror-content-type=\\\"mark\\\" data-prosemirror-mark-name=\\\"link\\\"\\u003Eclaims@suncorp.com.au\\u003C\/a\\u003E\\u003C\/p\\u003E\",\"colorScheme\":\"shaded\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/plain_text_857280592\"},\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"},\"plain_text_857280592_2086470837\":{\"id\":\"text-6a751d25dd\",\"fieldType\":\"plain-text\",\"name\":\"NSW_CTP_green_slip_insurance_text\",\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"plain-text\",\"richtext\":\"\\u003Cp data-local-id=\\\"d2c08f30eb02\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003E\\u003Cstrong\\u003EEmail\\u003C\/strong\\u003E - \\u003Ca href=\\\"mailto:productmanagementctp@suncorp.com.au\\\" data-prosemirror-content-type=\\\"mark\\\" data-prosemirror-mark-name=\\\"link\\\"\\u003Eproductmanagementctp@suncorp.com.au\\u003C\/a\\u003E\\u003Cbr\\u003EPlease include details in email below \\u0026amp; Shannons will contact you;\\u003C\/p\\u003E\\u003Cul class=\\\"ak-ul\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"bulletList\\\" data-prosemirror-node-block=\\\"true\\\"\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EFull name\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EContact number\\u003C\/li\\u003E\\u003C\/ul\\u003E\\u003Cp data-local-id=\\\"b10228d6f702\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003ETo have your information reviewed by a consultant, please provide requested details to the best of your ability. Providing more information will help us to assist with your enquiry as quickly as possible.\\u003C\/p\\u003E\\u003Cp data-local-id=\\\"1d2fe336ecdd\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"paragraph\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EIf you are an existing Shannons customer, please include the following:\\u003C\/p\\u003E\\u003Cul class=\\\"ak-ul\\\" data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"bulletList\\\" data-prosemirror-node-block=\\\"true\\\"\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EPolicy number\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EVehicle registration\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EAddress\\u003C\/li\\u003E\\u003Cli data-prosemirror-content-type=\\\"node\\\" data-prosemirror-node-name=\\\"listItem\\\" data-prosemirror-node-block=\\\"true\\\"\\u003EDetails regarding complaint\\u003C\/li\\u003E\\u003C\/ul\\u003E\",\"colorScheme\":\"shaded\",\"fd:path\":\"\/content\/shannons\/how-to-contact-us-with-a-complaint\/general-insurance\/jcr:content\/root\/section_985342823\/form\/plain_text_857280592_2086470837\"},\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"}}}"