Important Messages

If your vehicle has been damaged in an accident or has been stolen or someone is claiming against you, telephone us on 13 46 46 immediately so that we can take care of everything for you.
You can call us 24 hours a day, 7 days a week.

How to use this Product Disclosure Statement and Policy Wording

No policy covers everything – therefore we have designed this Product Disclosure Statement and Policy Wording so that it is easy for you to distinguish between what is covered and what is not covered. In most areas of the policy wording we have put “WHAT IS COVERED” on the left page of the booklet and “WHAT IS NOT COVERED” on the right page. We have also used green shading to highlight the limitations and exclusions.

To fully understand your cover, you should read the appropriate section on the left page and then refer to the specific limitations and exclusions directly opposite. You must also read the exclusions and conditions (click here).

If there is anything you don’t understand about the policy, feel free to discuss it with your nearest Shannons branch either by telephone or in person. Please keep this document and your schedule in a safe place.

Notice

If more than one person is an insured under this policy, a failure or wrongful action by one of those persons may adversely affect the rights of the other person(s) insured under this policy.

Definitions applicable to your policy

The headings and examples in the policy are not part of the policy itself. Their only purpose is to give you a general guide about the content of the text. Some other words used in the policy have special defined meanings. These words are in bold.

This insurance product is issued by:

Australian Alliance Insurance Company Limited ABN 11 006 471 709 Australian Financial Services Licence No. 235011 Level 4, 440 Collins Street, Melbourne VIC 3000 This Product Disclosure Statement was prepared on 18/07/06

The General Insurance Code of Practice

Shannons believe it is important that insurance companies meet high performance and service standards. We fully support the General Insurance Code of Practice.

The Code sets the standards of customer service to be provided by the insurance industry. It covers matters such as purchasing insurance, claims handling and dispute resolution.

The Code is the general insurance industry’s promise to be open, fair and honest in the way it deals with its customers. That’s the way Shannons runs its business.

You can obtain more information about the Code from your local Shannons branch or the Insurance Council of Australia.