Product Disclosure Statement

What to do when You have a claim

1. contact Us immediately on 13 46 46 anytime day or night. Do not authorise any repairs or arrange replacement of any of the property insured other than emergency repairs necessary to prevent further loss;
   
2. take immediate steps at Your own expense to minimise the damage (reasonable costs for temporary protection are recoverable under this Policy);
   
3. do not admit liability for or offer, agree or promise to settle any claim with a third party without Our prior written consent;
4. immediately notify the Police if a crime is suspected;
5. promptly notify Us of every loss or event and of any claim made against You. You must also promptly forward to Us any writ, summons or proceedings which You receive relating to any prosecution, inquest or hearing and all other information relevant to those matters where any liability under this Policy may arise;
6. make Your damaged property available for inspection by Us or Our representative and, if We require, deliver the items which have been damaged to Us;
   
7. when requested, provide Us with all proofs, information, co-operation and assistance in relation to a claim (including giving evidence in court) as We may reasonably require.