- Important Messages
- The General Insurance Code of Practice
- Part 1 - Product Disclosure Statement
- Part 2 - Policy Wording
- Definitions Applicable to Your Policy
- Section 1 - Your Home: The cover
- Section 1 - Your Home: Additional benefits
- Section 2 - Your Contents: The cover
- Section 2 - Your Contents: Additional benefits
- Section 3 - Legal Liability: The cover
- Section 4 - Enthusiast Section
- Section 5 - Unspecified Personal Effects
- Section 6 - Specified Personal Effects
- Exclusions Applicable to Your Policy
- Conditions Applicable to Your Policy
- What to do if You have a claim
- What to do if You have a complaint
The General Insurance Code of Practice
Shannons believe it is important that insurance companies meet high performance and service standards. We fully support the General Insurance Code of Practice.
The Code sets the standards of customer service to be provided by the insurance industry. It covers matters such as purchasing insurance, claims handling and dispute resolution.
The Code is the general insurance industry’s promise to be open, fair and honest in the way it deals with its customers. That’s the way Shannons runs its business.
You can obtain more information about the Code from your local Shannons branch or the Insurance Council of Australia.
