Making a claim - Motor Insurance
- Contact Shannons
- At the scene of an accident
- If a crime is suspected
- Prevent further loss
- Cooperate with us at all times
- Assist us with your claim
- Providing proof of ownership and evidence of the value of your vehicle
- Pay your excess
- Track your claim with claim mate
Don't have your policy number to hand? Complete a short form and you will receive an immediate email with details of your insurance policy, including your policy number. Find My Policy Number
HOW TO CLAIM:
If you've had an accident or your vehicle is stolen, you can call Shannons 24 hours a day on 13 46 46. If your claim is urgent or someone is claiming against you call us immediately.
In just 6 easy steps you can lodge a claim online, including uploading photos relating to the claim, at a time that suits you.
Once your online claim is lodged, you will be given a claim number to track the progress of your claim and we will contact you within 2 business days to advise you what happens next. Claim Online
Please note: Claim online is not available for Third Party Property Damage (all vehicle types) or Compulsory Third Party (CTP) insurance. During times of a significant weather event, this timeframe may be extended beyond 2 business days due to the increase in claims being lodged.
SHANNONS CLAIM ASSISTANT APP
The Shannons Claim Assistant app takes you step by step through the claim notification process, letting you capture all the information about the event, at the time that it occurs. The details of drivers involved, their vehicles, a description of what occurred along with photos of the accident and GPS tracking of the location, can all be saved in the app and then sent to Shannons. Once you have provided us with these details via the Claim Assistant app, we will contact you within 2 business days to advise you of what happens next.