Making a claim - Motor Insurance
- Contact Shannons
- At the scene of an accident
- If a crime is suspected
- Prevent further loss
- Cooperate with us at all times
- Assist us with your claim
- Providing proof of ownership and evidence of the value of your vehicle
- Pay your excess
- Track your claim with claim mate
- Admit fault
- Authorise repairs
- Dispose of damaged goods
Don't have your policy number to hand? Complete a short form and you will receive an immediate email with details of your insurance policy, including your policy number. Find My Policy Number
HOW TO CLAIM:
If you've had an accident or your vehicle is stolen, you can call Shannons 24 hours a day on 13 46 46. If your claim is urgent or someone is claiming against you call us immediately.
In just 6 easy steps you can lodge a claim online, including uploading photos relating to the claim, at a time that suits you.
Once your online claim is lodged, you will be given a claim number to track the progress of your claim and we will contact you within 2 business days to advise you what happens next. Claim Online
Please note: Claim online is not available for Third Party Property Damage (all vehicle types) or Compulsory Third Party (CTP) insurance. During times of a significant weather event, this timeframe may be extended beyond 2 business days due to the increase in claims being lodged.
SHANNONS CLAIM ASSISTANT APP
The Shannons Claim Assistant app takes you step by step through the claim notification process, letting you capture all the information about the event, at the time that it occurs. The details of drivers involved, their vehicles, a description of what occurred along with photos of the accident and GPS tracking of the location, can all be saved in the app and then sent to Shannons. Once you have provided us with these details via the Claim Assistant app, we will contact you within 2 business days to advise you of what happens next.
At the scene of an accident
Depending on the laws in the location where the accident occurs, you may need to contact the police immediately. For example, when someone has been injured or if vehicles are blocking a roadway. If possible, get the full name, address and phone number of each of the drivers involved in the accident, as well as their vehicle registration numbers and insurance details. All of these details can be saved in the Shannons Claim Assistant App.
If a crime is suspected
Immediately advise the police of any malicious damage, theft or attempted theft. You will need to give us the name of the police officer, the police station reported to and the date reported, or the police report number.
Prevent further loss
Do everything you reasonably can to prevent any further loss, theft or damage from occurring.
Cooperate with us at all times
When requested, you will need to provide us with all proofs, information, co-operation and assistance in relation to a claim including giving evidence in court if necessary.
Assist us with your claim
You, or the driver of your vehicle, will need to give us any information deemed relevant to your claim, which we may need in order to handle, assess or investigate your claim, and to arrive at a settlement of your damage or loss. If we require, you, or the driver of your vehicle, will need to be interviewed by us (or our agent).
You will need to make your vehicle available for inspection by us or our representative, and if we require, deliver your vehicle to us. You may need to provide us with your permission to tow your vehicle to a place nominated by us, such as a repairer.
If you make a claim and we wish to recover the amount we have paid from another person, you, and any other person entitled to cover under this policy, must give us any information and help that we may reasonably require.
Providing proof of ownership and evidence of the value of your vehicle
When requested, you will need to provide us with evidence of ownership and value of your vehicle including any modifications and/or accessories. Some acceptable proof of ownership and evidence of value documents are listed below:
- Registration of the vehicle.
- A contract of sale.
- Receipts, bank and credit card statements.
If you are unable to provide us with the proof of ownership and/or the evidence of value we require, we can potentially reduce or refuse to pay your claim.
Pay your excess
You may be required to pay us one or more excesses in respect of your claim. We will tell you when an excess is payable. For further information on excesses applicable to your policy, please refer to page 43 of the PDS.
TRACK YOUR CLAIM WITH CLAIM MATE
Shannons Claim Mate allows you to view and manage your claim online. You must register online with details of a current Shannons policy. Then, when you have an active claim, you can follow its progress with the option of changing your vehicle's assessment booking time, paying your claim excess or completing other permitted transactions. Register or login now.
You must not admit fault or liability to anyone, offer, agree or promise to settle any claim without our prior consent. If you do so, we can refuse to pay your claim.
Following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent (other than emergency repairs up to $500). If you do so, we can refuse to pay your claim.
Dispose of damaged goods
You will need to keep any damaged property for inspection and assessment of repair costs by us or our representative.