Making a claim - House Insurance
- Contact Shannons
- Report to police
- Prevent further loss
- Assist us with your claim
- Provide proof of ownership
- Allow us access
- Pay your excess
- Make your damaged property available
- Track your claim with Claim Mate
Don't have your policy number to hand? Complete a short form and you will receive an immediate email with details of your insurance policy, including your policy number. Find My Policy Number
HOW TO CLAIM:
If you've incurred loss or damage to your home or contents, you can call Shannons 24 hours a day on 13 46 46. If your claim is urgent or someone is claiming against you call us immediately.
In just 6 easy steps you can lodge a claim online, including uploading photos relating to the claim, at a time that suits you.
Once your online claim is lodged, you will be given a claim number to track the progress of your claim and we will contact you within 2 business days to advise you of what happens next. Claim Online
Please note: During times of a significant weather event, this timeframe may be extended beyond 2 business days due to the increase in claims being lodged.